Store Policies

 

Etching order policy

Please note we have a 48 Hour turn around time with  Sundays, Holidays, and large orders being the exception. We need a MINIMUM of 24 hours. We have the right to charge for a rush order if you want it less than 24 hours.

Please inspect all customized items prior to leaving Infinite Creations, once you have left, these items will be considered accepted by the customer or their representative and are no longer our responsibility.

If something needs to be fixed or altered, we must be informed prior to acceptance, otherwise, another charge can be incurred.

Please note that all items should be picked up from the store ina timely manner, due to our space being limited. After 30 days those items that can be returned to can be returned to stock will be, others will be going into a clearance bin.

We will NOT refund your payment or any portion of it after 30  days.

 

heat transfer and vinyl order policy

Please note we have a 72 Hour turn around time with  Sundays, Holidays, and large orders being the exception. We need a MINIMUM of 48 Hours. We have the right to charge for a rush order if you want it less than 48 hours.

Please inspect all customized items prior to leaving Infinite Creations, once you have left, these items will be considered accepted by the customer or their representative and are no longer our responsibility.

If something needs to be fixed or altered, we must be informed prior to acceptance, otherwise, another charge can be incurred.

Please note that all items should be picked up from the store ina timely manner, due to our space being limited. After 30 days those items that can be returned to can be returned to stock will be, others will be going into a clearance bin.

We will NOT refund your payment or any portion of it after 30  days.

 

embroidery order policy

 

Please note we have a 72 Hour turn around time with  Sundays, Holidays, and large orders being the exception. We do not do rush embroidery orders.

We will Not run anything until we have received your approval of the proof sent to you. Your response time affects the turn around time - the sooner you approve of the design, the sooner we can complete your order. If you have no way of approving the design, you must come into the store and approve of it in person

Please note that some materials will run differently than others. Any items damaged by Infinite Creations and/or its staff will be replaced ina timely manner, if a replacement can be found. If no suitable replacements can be found, then a monetary offer will be made. You will only receive a refund or replaced item, not both.

If we need to purchase a design you have requested, you will incur the cost of said design. 

The removal of stitches is $10/hour.

You are allowed ONE font change free of charge, Additional font changes will be $5 each.

Please inspect all customized items prior to leaving Infinite Creations, once you have left, these items will be considered accepted by the customer or their representative and are no longer our responsibility.

If something needs to be fixed or altered, we must be informed prior to acceptance, otherwise, another charge can be incurred.

Please note that all items should be picked up from the store ina timely manner, due to our space being limited. After 30 days those items that can be returned to can be returned to stock will be, others will be going into a clearance bin.

We will NOT refund your payment or any portion of it after 30  days.

custom signs order policy

Please note we have a 96 Hour turn around time with  Sundays, Holidays, and large orders being the exception. We need a MINIMUM of 48 Hours. We have the right to charge for a rush order if you want it less than 48 hours.

Please inspect all customized items prior to leaving Infinite Creations, once you have left, these items will be considered accepted by the customer or their representative and are no longer our responsibility.

If something needs to be fixed or altered, we must be informed prior to acceptance, otherwise, another charge can be incurred.

Please note that all items should be picked up from the store ina timely manner, due to our space being limited. After 30 days those items that can be returned to can be returned to stock will be, others will be going into a clearance bin.

We will NOT refund your payment or any portion of it after 30  days.